Helpline «Kids Online»Foundation for Internet Development
Helpline Kids online

Helpline:

8 800 25 000 15
helpline@detionline.com

Helpline «Kids online»

«Kids Online» Helpline is a telephone and online counseling service on the safe use of the Internet and cellular services for children, teenagers, parents, and personnel of educational and training institutions.

Project objectives:

  • Psychological assistance to children and adolescents who have faced  danger while using the Internet and/or mobile phones;
  • Information and advisory support for children, adolescents, parents, and personnel of educational and training institutions on the safe use of the Internet and mobile phones by children.

Target Audience:

  • Children and adolescents (up to 18 year old) - users of the Internet and mobile phones;
  • Parents;
  • Personnel of educational and training institutions (teachers, instructors, form masters, tutors).

Contacts:

  • The federal phone number free call: 8-800-25-000-15 (from 9 am to 18 pm, Moscow time, on weekdays)
  • By e-mail: helpline@detionline.com.
  • Chat on Helpline websites: www.detionline.com
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Helpline Organizers:

  • Foundation for Internet Development
  • Friendly Runet Foundation

Project partners:

  • MTS
  • MGTS
  • Department of Psychology, Lomonosov Moscow State University

Scientific and methodological support:

  • Lomonosov Moscow State University
  • Federal Institute of Education Development, the Ministry of Education and Science of the Russian Federation

Financial support:

  • Foundation for Internet Development
  • Department of Psychology, Lomonosov Moscow State University
  • Technical Internet Center (from September 2010 till September 2011)

The company COMSTAR-UTS (a member of the MTS Group), as a telecommunication operator, allocated for the Kids Online Helpline the federal number 8-800-25-000-15 with free long distance calls throughout the Russian Federation (a «Toll Free» service), and MGTS provided working places for the Helpline operators in the call-center of the major national reference service 009. 

Helpline Psychologists:

The staff of the Kids Online Helpline includes professional counselors experts – psychologists of the Foundation for Internet Development and the Department of Psychology of Lomonosov Moscow State University. 

The Ministry of Education and Science

Support

The Ministry of Education and Science of the Russian Federation

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